United Kingdom 
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AustraliaFrequently Asked Questions
General Queries
Secqrd (pronounced as secured) is a B2B2C SaaS software solution. Secqrd is an after-sales engagement tool tailored for products that are sold with a warranty. We connect sellers directly with buyers via e-warranty registration, enabling in-app communication, issue loyalty vouchers, review data analytics and sellers can upsell 100+ addons to buyers after an initial sale to increase revenue from a single paying customer.
Secqrd is built on a simple per-business subscription fee starting from US$49 per month with up to 20 team user accounts. Plus, we do not bill you on a per-QR-scan, or per SMS fee which ultimately costs you more over the long run.Â
In simple terms – you will have a direct connection with your buyers via Secqrd. You can reply to any reports, issue vouchers to buyers and also upsell new add-ons to them. See more benefits here.
With Secqrd, we aspire to give your business a commercial advantage in a non-core conventional business process – without sales, there is no incentive to sustain a good after-sales support team. We are here to guide your business with our innovative take on after-sales.
With the current gloomy economic outlook forecasted until 2026, engaging your existing buyers via upselling is a more easier sales strategy to ensure survivability of the business. This strategy is also seen adopted by large global brands who are investing in better after-sales engagement.Â
Features
Viewer accounts are secondary accounts that have limited features and is designed primarily to be used by employees or 3rd party vendors who are tasked to communicate with the buyer to resolve product issues.Â
No. You can create any type of products with multiple brands, versions, variation or colours. However, please note that if products listed on Secqrd which are categorised as against our usage policy, we will suspend the product from your account. Your buyers will not be able to also view / access the particular product once it has been suspended.
Not necessary, but you are highly encouraged to invite your manufacturer to streamline the process of product recalls and after-sales warranty management with Secqrd. As all products created on Secqrd are unique according to Brand Name, Product Name, Model Number, Version Number, etc – as a distributor, your business can use Secqrd to manage these products after you have created it in your business account.Â
Buyers can select add-on options via their app including purchasing extended warranty packages, on-site services, product related add-ons such as refills, enhancements and protection and product insurance. You can view a recommended list here.
No. We practice a simplistic approach to also allow your buyers to easily register their product e-warranty and access their Secqrd account instantly using a web browser on their phones.Â
For the first 1,000 products, we will assist you to upload this for free during the account setup phase. Furthermore, we do also provide you with a simple user manual on data uploading and integration. You will need to upload the data via your business admin account itself.Â
We are able to perform customisation for your business. Please be in touch with us via email at sales@secqrd.com.
Licensing & Subscription Plans
You can contact us directly at sales@secqrd.com to request for a 7-days extension upon the completion of your 14-day trial period. On default, your account will be deactivated unless you purchase a subscription plan from your business admin panel.
No. Secqrd charges a flat fee per business annually for each of its plans. Each plan comes with a range of admin accounts and a range of user accounts according to the respective plans.Â
Yes. If you subscribe to our 2-year plan (24-Months), you will get 30% OFF.
Secqrd allows your buyers to select add-on options as set by you via the app as detailed above. With every purchase done via Secqrd, we will deduct a simple flat fee based on each package from the amount billed to the buyer. This fee includes the mandatory charges as billed by the payment gateway provider.
We recommend our Secqrd annual licensing plans which gives your business all the benefits of our solution minus the transaction fees (0%).
We do settlement for buyer purchases on a standard 14 working days basis. However should your business have a heavy volume of transaction, we can discuss this arrangement separately.
You can view our Secqrd licensing plans page here to explore more on our extended packages that is tailored to larger businesses.
Other Queries
As the cost of maintaining your own software is expensive and requires a team by its own, you may consider to upgrade your existing buyers into Secqrd. We are here to assist you in this transition into Secqrd. Do let us know what type of software your business is currently using to enable our team to give you an easy solution on this migration steps.
As Secqrd is built to replace conventional methods, we recommend that you purchase our Secqrd warranty cards to be included into your product packaging. Please visit our pricing page here.
Yes. In the add product page, we have made it even more flexible for our business users to add datasets with the use of a “+” button. Secqrd also has the identification filter for product type, product version and serial number to ensure each product type is unique.
In most cases, one of the common challenges are the adding of existing customers into Secqrd. The issue mostly lies in the email address that was provided by the customer during registration – which no longer works. The best solution is to contact the customer via phone (in cases where the phone number was collected) or to inform about the use of Secqrd in existing social media pages to update customers and encourage them to download Secqrd.
Comparison with Other After-Sales Tools
There are many good CRM solutions in the market, with advanced features that your business may not need at present. Plus, most are billing on a per user basis – which can be costly to your business as sales grows.
Compare
Other CRM
Warranty Management
No
Yes
Fee Structure
Per UserÂ
Per Business
Software Solutions
Loyalty Management CRM
Inventory Management ERP
Customer Support CRM
Average Monthly Cost
Cost per User
$15
$10
$15
$40 / user
Cost per Business
$2+ / user
Product Analytics & Statistics
No
Yes
Revenue Generation
No
Yes
Upsell Insurance
No
Yes
QR- Warranty Registration
No
Yes
Social Media Buyer Logins
No
Yes
Buyer-Centric Tools
No
Yes
Custom Warranty Cards
No
Yes
Buyer Mobile Apps
No
Yes
Try Secqrd FREE for 14 days
Test Secqrd at your own convenience. Try our full features, simulate your own buyers’ experience and many more.Â
- No credit card needed
- Account automatically expires
- No obligations to purchase
From only US$79 US$49 per month
(Valid until 30/6/2024)
One flat subscription fee billed per business, priced annually.
- Gain access to full features on Secqrd
- Includes 20 team accounts
- Supports up to 5,000 unique buyers
- Manage 200 product types
- 10% transaction fees on add-on sales
- 60-day money back guarantee
Get a 30% discount when you sign up for 2 years.
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