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HomeBlogAfter-sales2023: BearCare recalls thermometers due to reports of injuries

2023: BearCare recalls thermometers due to reports of injuries

This article was originally authored by LIVENOW FOX  and published on their official website dated 19h May 2023. SECQRD.COM does not claim the ownership of this article and is merely republishing the article for general public view in line with supporting the common mission to promote sustainable use of products globally in the effort to reduce wastages. All IP and copyright of the content and images in this article belongs solely to LIVENOW FOX.

BearCare, Inc. is initiating a voluntary recall of its rechargeable Walnut Wearable Smart Thermometer following consumer complaints of injuries, including minor to severe skin burns and skin irritation, by children that used the product. 

Key Facts

“BearCare prioritizes consumer safety and is thoroughly evaluating these complaints,” the U.S. Food and Drug Administration, which conducted the recall, wrote on May 12. “Due to the potential for injury, the Walnut Thermometer consumers are advised to immediately stop using the product.” 

The Walnut Thermometer is an over-the-counter rechargeable device intended for continuous chest temperature monitoring for children ages 0-6 years. The item can be identified by its silicone exterior resembling a cartoon penguin. 

 

According to the FDA, users may identify a failing device if the user observes any substance leaking from the device’s exterior, any corrosion near the smart sensor on the back of the device, diminished battery life or connectivity issues with the Walnut App. 

In addition, a sensation of warming or heat at or near the site, or redness and irritation on the skin are also signs of the device failing. 

The product under recall was sold and distributed from December 2022 to April 2023 through Amazon, Walmart and walnutcares.com.

Consumers are advised to immediately stop using the product. The federal agency also said caution should be taken if there is evidence of moisture or leakage since this “may pose a risk of chemical burns to users as well as caretakers or others handling the product.”

“Given the vulnerable population of neonates and infants, other areas of the body should be checked, including the mouth and eyes due to possible transfer of corrosive fluids that may cause chemical burns or toxicity if swallowed,” the FDA wrote. 

The agency said to seek medical care if you or your child were exposed to moisture coming from the device or experience any symptoms related to this device failure. 

BearCare is asking consumers to return the product to obtain a full refund of the purchase price. Consumers may contact recall@walnutcares.com for a pre-paid shipping label.

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Secqrd (pronounced as secured) is a digital after-sales solutions provider for the enterprise by equipping SMEs with a powerful CRM software that boasts a comprehensive feature list that is tailored for products that are sold with an after-sales warranty. Secqrd also offers a range of insurance plans that can be purchased as add-ons directly via Secqrd CRM by product buyers. 

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Secqrd (pronounced as secured) is a digital after-sales solutions provider for the enterprise by equipping SMEs with a powerful CRM software that boasts a comprehensive feature list that is tailored for products that are sold with an after-sales warranty. Secqrd also offers a range of insurance plans that can be purchased as add-ons directly via Secqrd CRM by product buyers. 

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